Overview • We at South Land Investments LLC are committed to making your experience with us as enjoyable and world class as we can. Our representatives are standing by to assist you should an issue arise during your stay with us. please don’t hesitate to contact us so that we can work to address any concerns you might have.
• These are a few common topics you may encounter during your residency:
Maintenance Service • Our goal is to resolve maintenance issues within twenty-four hours if possible.
• Non- emergency requests for maintenance can be submitted online on our website, e-mail us or send your request to our main office. If your maintenance request is an emergency, we always have a 24-hour emergency phone line which is monitored. We are asking that you promptly report all maintenance issues as early as possible and to take reasonable action to prevent any further damage to the property.
Regular Property Inspections • On a regular basis we will have an authorized contractor or one of our staff inspect your unit. We’ll look for unreported maintenance issues such as water leaks, change the a/c filter (in some properties), and test the smoke detector(s). You will receive written notification giving you at least twenty-four hours of notice to prepare for us to enter the property in the event of an inspection.
Issue Resolution • Our staff is prepared to assist you with any issues you may have during your residency. Have a problem with a noisy neighbor? Notice that the trash service isn’t being picked up? Let us know and we’ll do our best to resolve the issue quickly and efficiently. We also work with tenants on lease violations, handling pet agreements, and rent payments.
Utilities • Make sure all utilities for the property are connected and active during the term of your lease. Your lease agreement may require you to maintain specific utilities during the term of your lease. Make sure these requirements are always met.